Aqara n100 door lock sensors are in unknow state

[AlexBokhankovich]

I've enabled telnet on my EU m2 hub and set up environment. I see it is connected via telnet and MQTT

but aqara lock sensors are in unknown state

core-2024.4.3
Aqara Gateway 0.2.4

[niceboygithub]

You need to open or close the door then door state will be report.

[AlexBokhankovich]

I have done that many times, also tried to restart HA and m2 hub several times. Still no sensors data available

[niceboygithub]

Can you enable mqtt log to check if there is any lock info ?

[AlexBokhankovich]

2024-04-22 17:28:50.042 DEBUG (MainThread) [custom_components.aqara_gateway.core.gateway] 192.168.88.39: mosquitto is not running as public!
2024-04-22 17:28:54.749 DEBUG (MainThread) [custom_components.aqara_gateway.core.gateway] 192.168.88.39: mosquitto is not running as public!
2024-04-22 17:28:54.761 ERROR (MainThread) [custom_components.aqara_gateway.core.gateway] Failed to connect to MQTT server 192.168.88.39 due to exception: [Errno 111] Connection refused

[AlexBokhankovich]

I tried to connect to MQTT broker via MQTTExplorer and had no luck. After I run /data/scripts/post_init.sh manually I was able to connect MQTT, tried to lock\unlock doorlock and statuses were updated. So, I think something went wrong during broker startup...
IDK why but for some reason restarting it helped to get statuses

[luyueyi]

Hello, could you please explain your troubleshooting process in detail? I'm a newbie and I don't quite understand what I'm looking at. My A100 Pro at home is encountering the same issue. After the E1 gateway loses power and restarts, it fails to retrieve status information again. Additionally, attempting to open and close the door multiple times hasn't worked either.

Here is the content of my logs:

2024-05-05 15:46:42 DEBUG main SysInfo: {'installation_type': 'Home Assistant Supervised', 'version': '2024.5.1', 'dev': False, 'hassio': True, 'virtualenv': False, 'python_version': '3.12.2', 'docker': True, 'arch': 'aarch64', 'os_name': 'Linux', 'os_version': '5.15.93-rockchip64', 'user': 'root', 'supervisor': '2024.04.4', 'host_os': 'Debian GNU/Linux 11 (bullseye)', 'docker_version': '24.0.6', 'chassis': ''}
2024-05-05 15:46:52 DEBUG gateway 10.88.1.5: mosquitto is not running as public!
2024-05-05 15:46:54 DEBUG gateway 10.88.1.5: mosquitto is not running as public!
2024-05-05 15:46:54 ERROR gateway Failed to connect to MQTT server 10.88.1.5 due to exception: [Errno 111] Connection refused
2024-05-06 11:16:23 DEBUG gateway 10.88.1.5: mosquitto is not running as public!
2024-05-06 11:16:24 DEBUG gateway 10.88.1.5: mosquitto is not running as public!
2024-05-06 11:16:24 ERROR gateway Failed to connect to MQTT server 10.88.1.5 due to exception: [Errno 111] Connection refused

[AlexBokhankovich]

telnet to your hub and run /data/scripts/post_init.sh then restart HA and try to lock\unlock your doorlock.