[Bug]: T-Beam S3 Supreme OLED "Shutting down..."

[joneyes]

Category

Hardware Compatibility

Hardware

T-Beam S3

Firmware Version

2.3.9.f06c56a

Description

The OLED periodically displays "Shutting down...." and the display is not woken with the user button.
The device is still active and responds to queries on Longfast and can be accessed by ble.
Receiving beacons where the display should wake up with the Rx'd nodes data, the screen does wake up, but does not refresh and just says "Shutting down..."
Device has been factory reset - and configured from defaults, rather than an import.
Power saving is disabled.
Symptom occurs on USB power, or on battery or both
Issuing a reboot will temporarily restore operation.
I see the same issue on v2.3.4
Happy to provide a config file (can't geta yaml file out of it because of the USB CLI bug)

Relevant log output

No response

[todd-herbert]

It sounds a little bit like your user button may be stuck down / shorted? Is there any chance you could test it with a multimeter or anything?

[joneyes]

I don't think that is the case - as the user button behaves normally when the screen is not showing Shutting down... and toggles through the screens. if triple click is enabled the GPS can be turned on and off, and it beacons with a double click The board is not cased - yet I took the core card off and can confirm that the buttons are not shorted. From: todd-herbert ***@***.***> Sent: Saturday, May 11, 2024 1:49 PM To: meshtastic/firmware ***@***.***> Cc: Jon Eyes ***@***.***>; Author ***@***.***> Subject: Re: [meshtastic/firmware] [Bug]: T-Beam S3 Supreme OLED "Shutting down..." (Issue #3864) It sounds a little bit like your user button may be stuck down / shorted? Is there any chance you could test it with a multimeter or anything? — Reply to this email directly, view it on GitHub<#3864 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AU2Y66EPHXC7DON6WPFKZHDZBYHURAVCNFSM6AAAAABHR4V72SVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMBVG4ZTKOJZGI>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>

[todd-herbert]

Still no luck with the CLI on 2.3.9 hey? Might be best to try troubleshoot on 2.3.4 for now? Do you think you could take a look at the debug output on 2.3.4, to see if there are any clues? There's a serial monitor button at https://flasher.meshtastic.org, if you don't have another preferred method.

I don't personally have this hardware sorry, so it makes it tricky to problem solve, but I'll do what I can!

[joneyes]

Thanks for the input.
So I have rolled back to 2.3.4 and the problem still exists.
I have attached two log files, and it has taken around 30~40 minutes from start for it to show.
Looking at both logs, the even is logged - but there is no hint as to why.
First log, event is at 10:17:44 1976 (approx. 33 minutes from boot)
Second log, event is at 11:00:16 2318 (approx 38 minutes from start)
I also note, that there doesn't appear to be any logging of the user button presses. In the later log, i have pressed the button several times, to try and wake the screen (which it doesn't succeed in doing). I can see from the log, that the sending of the manual beacon appears to be logged.

meshtastic-log-2024-05-12T10-18-28.813Z.log
meshtastic-log-2024-05-12T11-04-00.697Z.log

[joneyes]

I left the log running and i can see that the screen is being woken up and put back to sleep, but the OLED content isn't changed.
meshtastic-log-2024-05-12T11-16-05.525Z.log

[thebentern]

Have you made any configuration changes to the device? I've been running a T-Beam Supreme all weekend and have never experienced this behavior. Would you mind posting your meshtastic --info output?

[joneyes]

Sure attached.
Channel info deleted from export.
--info export.txt

[thebentern]

The only suspicious thing I see in that configuration is that external_notification is enabled. Do you have any peripherals you're activating with that?

[joneyes]

Thanks Ben.
I know how that got in there today. I imported a config i was previously using on a T-Deck. I have now switched external notification off and started logging again.
However, I originally opened the issue with 2.3.9a - and that was not an import and was a ground up config from start, and the issue still occurred. Watch this space. I'll monitor it for the next few hours and report back.

[joneyes]

I thought I'd replied....
Still seeing shutting down after disabling external event notifications

[joneyes]

This seems to have corrected itself with 2.3.10. So can be closed.

[todd-herbert]

Oops.. I forgot about this one a bit sorry.. Glad to hear it's sorted somehow.